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Shipping & Returns

FREE UK EXPRESS DELIVERY (United Kingdom and Northern Ireland):

  • For UK deliveries we use DHL courier service (next day delivery).
  • This service is delivered free of charge to all UK addresses. 
  • We send out within 24 hours of receiving your order (excluding weekends).

INTERNATIONAL (customers outside the UK):

For international orders we offer two options on delivery (standard and express service):

1. Free Worldwide Delivery Via Royal Mail International Tracked And Signed Service (standard service):

  • This is our standard international delivery option, free of charge.
  • This service is delivered via Royal Mail International Tracked Service this is a tracking facility, subject to availability in destination country.
  • Please allow approx. 3 - 5 working days for delivery to most of Europe.
  • Please allow approx. 5 - 7 working days for delivery to the rest of the World (non-European destinations).

2. Express Premium Service Via DHL Courier (express service):

  • This is our premium international delivery express option.
  • For all European countries the courier costs £20 per order (please allow approx. 2 working days for delivery to most of mainland Europe). 
  • For all non-European countries the courier service costs £25 per order (please allow approx. 3 - 4 working days for delivery to rest of the World). 

RETURNS:

We hope that you will be pleased with your purchase from Designer Village. However, if you do need to return an item please follow instructions below for a prompt and hassle free return process:

RETURNS - UK & Northern Ireland Customers

  • Returns are free of charge to all our UK customers.
  • Please email designervillage.com and we will email you our FREEPOST address.
  • We will give a full refund provided the item is received within 30 days of the original purchase date.
  • All items must be received in their original, unused condition complete with original packaging (including tags, cloths and booklets where applicable).
  • Refunds will only be made to the original card / payment method used for the purchase. This takes up to 5 working days after your return has been received. 
  • Please ensure full name, address and order reference details are included with the returned item.
  • Please ensure the item is securely packaged (to avoid damage in transit).

RETURNS - International Customers 

  • International customers are responsible for the cost of returning an item.
  • We will issue a refund provided the item is received within 30 days of original purchase date.
  • All items must be received in their original, unused condition complete with original packaging (including tags, cloths and booklets where applicable).
  • Refunds will only be made to the original card / payment method used for the purchase. This takes up to 5 working days after your item has been received.
  • Please note that we are unable to refund express shipping charges.
  • Please ensure full name, address and order reference details are included with the returned item.
  • To return an item please ensure the item is securely packaged to avoid damage in transit.
  • Use a postal service that insures you for the value of the item and obtain proof of postage.
  • Please send international returns to:

          designervillage.com

          25 Albert Drive,  

          Burgess Hill, West Sussex,

          England, RH15 9TN.


EXCHANGES

Please contact us via email if you wish to exchange an item. 

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Please note your statutory rights as a consumer are not affected.